1. Processing Time:

   • In-stock products: Orders are processed within 1-3 business days.
   • Customized products: Orders are processed within 3-5 business days.

2. Delivery Time:

   • In-stock products: Delivery time is between 12-15 days.
   • Customized products: Delivery time is between 15-20 days.

3. Shipping Rates:

   • Shipping rates are calculated at checkout based on the destination and weight of the package.

4. Shipping Methods:

   • We offer standard shipping for all orders. Expedited shipping options are available at an additional cost.

5. Order Tracking:

   • Once your order is shipped, you will receive a tracking number via email to monitor the status of your shipment.

6. International Shipping:

   • We ship worldwide. International shipping times may vary depending on the destination and customs processing times.

7. Customs, Duties, and Taxes:

   • For international orders, the recipient is responsible for any customs fees, duties, and taxes that may apply.

8. Shipping Delays:

   • While we strive to meet our delivery times, please note that there may be delays due to unforeseen circumstances such as weather conditions, holidays, or carrier delays.

9. Lost or Damaged Packages:

   • If your package is lost or arrives damaged, please contact our customer service team within 7 days of delivery for assistance.

10. Returns and Exchanges:

    • Please refer to our Return Policy for information on returning or exchanging items.

If you have any questions or need further assistance, please contact our customer service team at:

PROX. SHOP
2250 W 11th St, Brooklyn, NY 11223, United States (US)
Mail: [email protected]